October 23, 2014

The Civil Service Commission recognized top performing frontline service offices based on the Anti-Red Tape Act Report Card Survey (ARTA-RCS), an instrument used to check agency compliance with the ARTA provisions to gauge citizens’ satisfaction with the quality of government services.

In the recognition program, “Celebrating Excellence in the Public Frontline Service Office,” held at the Luxent Hotel in Quezon City yesterday, CSC hailed three ARTA Best Performing CSC Regional Offices (Regions 3, 6, and NCR) and awarded the 2014 ARTA Breakthrough Agency Award to five agencies, namely, Land Bank of the Philippines (LBP), Commission on Higher Education (CHED), Philippine Health Insurance Commission (PhilHealth), Department of Trade and Industry (DTI), and Public Attorney’s Office (PAO).

The ARTA Breakthrough Agency Award is given to the top 5 agencies ranked along with 32 other agencies based on two criteria: (a) Percent of surveyed offices from 2011-2013 which were awarded with the CSC Seal of Excellence (70%), and (b) Percent of surveyed offices passing the ARTA-RCS from 2011-2013 (30%).  The Seal of Excellence is conferred to agencies who got ‘Excellent’ rating on ARTA-RCS.

CSC also launched a coffee table book titled Breakthrough: Game-Changers in Public Frontline Service Delivery. The book features 10 service offices across the    regions that were chosen from the recipients of the Citizen’s Satisfaction Center Seal of Excellence Award and the three ARTA Breakthrough Agency Award recipients. 

The 10 featured offices are as follows: PAO Cagayan de Oro City District Office; Philippine Statistics Authority – National Statistics Office Regional Office I; CHED Regional Office III; Home Development Mutual Fund Naga Branch; LBP San Carlos City; DTI Kalinga; Land Transportation Office (LTO) Barangay Tiza, Roxas City; Government Service Insurance System Surigao City; Dr. Serapio B. Montañer Jr. Al Haj Memorial Hospital; and PhilHealth Santiago, Isabela Local Health    Insurance Office.

CSC also recognized its various partners, government and non-government,  including media partners, for the operation and promotion of its ARTA initiatives.

Present in the event were CSC Chairman Francisco T. Duque III, Commissioners Robert S. Martinez and   Nieves L. Osorio, CSC Multi-Sector Advisory Council (MSAC) lead by Atty. Alexander Lacson, together with Prof. Edna Co from the UP National College of Public Administration and Governance, Philippines-Australia Human Resource and Organisational Development Facility (PAHRODF) Director Milalin Javellana, and Investors in People – Philippines CEO Gerry Plana.

Other guests from both government and international institutions include PAO Chief Persida Rueda-Acosta, LTO Chair Marjin Victorio, Professional Regulation Commission Commissioner Angeline Chua Chiaco, Securities and Exchange Commission Commissioner Blas James Viterbo, Bureau of Immigration Commissioner Siegfred Mison, Department of Social Welfare and Development Assistant Secretary Rodolfo M. Santos, and United Nations Development Programme Secretary Fe Cabran.

(Published October 23, 2014 | similar stories appear on Philippine STAR B-19 and People's Journal p.7 on October 24, 2014)